Legal Levels Rooftop Café

By accessing our website, making a reservation, or engaging with Levels Rooftop Café in any capacity, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

These terms apply to all visitors, guests, and anyone who uses our services — including walk-ins, online bookings, event attendees, and enquiries via phone or email.

If you do not agree with any part of these terms, please discontinue use of our services and contact us for assistance.

Reservations at Levels Rooftop Café may be made via our website, by phone, or by email. When making a booking, you agree to provide accurate and complete information, including your name, contact number, and email address.

• Reservations are subject to availability and are only confirmed once you receive a confirmation from us.
• We reserve the right to cancel or modify a booking in exceptional circumstances, including events beyond our control (load shedding, safety concerns, capacity limits, etc.).
• Walk-in guests are welcome but seating cannot be guaranteed without a prior reservation.
• For group bookings and events, specific arrangements, availability, and requirements should be discussed directly with our team.

Levels Rooftop Café is a space for everyone to enjoy. We ask that all guests respect fellow patrons, our staff, and the venue at all times.

• Management reserves the right to refuse entry or remove any guest whose conduct is deemed disruptive, offensive, or unsafe.
• The venue operates in line with local by-laws, including those related to alcohol consumption. Valid ID may be requested.
• Guests are responsible for their personal belongings at all times. The venue cannot be held liable for any loss or damage to personal property.
• Smoking is only permitted in designated areas.
• Animals are not permitted on the premises, with the exception of certified service animals.

Levels Rooftop Café is a visually stunning space and we love seeing guests share their experience. However, please respect the privacy of other guests when taking photographs or videos.

• By tagging or mentioning us on social media, you grant us a non-exclusive right to share that content on our own platforms, with credit given where possible.
• Professional photography or video shoots within the venue require prior written consent from management.
• All website content, images, branding, and materials associated with Levels Rooftop Café remain the intellectual property of the business and may not be reproduced without permission.

While we take every reasonable precaution to ensure the safety and comfort of our guests, Levels Rooftop Café cannot be held liable for:

• Personal injury arising from failure to follow venue rules or staff instructions.
• Loss or theft of personal belongings while on the premises.
• Service interruptions due to circumstances beyond our control, including power outages, adverse weather, or public safety issues.
• Any third-party claims or costs arising from the use of our services.

Nothing in these terms limits our liability for gross negligence or intentional harm.

We may update these Terms and Conditions from time to time to reflect changes in our operations, services, or applicable law. The most current version will always be available on this page, along with the effective date.

Continued use of our services after any updates constitutes your acceptance of the revised terms.

For any questions related to these Terms and Conditions, or for enquiries about bookings, events, or our services, please reach out to us directly.